Café Costume
Scale
Belgium (7 stores)
Key KPI's
Conversion
Average per customer
Units per transaction
Revenue
NPR score
Together with Café Costume, we developed a tailored Art of Sales & Leadership training focused on strengthening customer connection and increasing confidence on the shop floor. As the brand expanded beyond made-to-measure into ready-to-wear collections, the team needed a new approach to styling advice and customer engagement.
With the experience BIM Amsterdam brings to the table, they'll soon have every tailor knocking on their door. Thanks again!
Stefan Bussels
Digital Marketing, Content Creation, Automation and Customer Journey
We trained tailors to better understand customer needs, ask stronger questions and confidently guide clients towards complete looks that fit their personal style. Everything was designed to be directly applicable in-store and aligned with the Café Costume experience. Following the training, we continued supporting the teams through Continuous Coaching focused on KPI guidance, practical feedback and long-term behavioral change. Resulting in stronger commercial performance, improved customer experience and measurable growth across multiple locations.
